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Customer Ratings & Reviews for JSW Insurance

18 Reviews | Leave a Review

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I recently had an incident and wasn't getting great info from my insurance company. A friend recommended I talk to Craig and he walked me through my options and gave great advice. This was the best customer service I've had in years. We are definitely looking at moving over to JSW Insurance as soon as possible.

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I know Craig Williams as a friend and think he is a super guy; very friendly. I knew he was in insurance, but it never occurred to me to use him until he told me today that he does personal coverage. Now I'm going to look into seeing if he can improve my coverage or lower my cost. He does auto, renters or homeowner insurance.

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I moved to California back in 2000 and had to find an insurance company. I chose Craig Williams at JSW Insurance and it was one of my best decisions. Over the years, I bought a house, cars, property damage by winds, car broken into and laptop stolen, etc, etc, etc. Through all the highs and lows Craig was always there to help me out...immediately. Also, as a broker, he works with many insurance companies and is able to pit them against each other to get me the best deal. Now I am about to relocate to the Pacific Northwest. Luckily, they are licensed there and I can continue my insurance relationship. You never realize how good or bad an insurance agency is until you needs them. JSW has always treated me right and been there for me no matter the circumstances. Highly recommended!!

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My husband and I have been using JSW Insurance since 1990! The reason we are still using them is because we can trust they shop the best prices for us and are always there for us in case of an accident. We have our homeowners, car, truck and liability insurance with them. If I need proof of insurance for Andrea is always there at a moments notice. This is a great family owned business!

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I have been using JSW Insurance for many years. From homeowner's to automobile, from renter's to umbrella insurance I have been impressed with their impeccable service. Craig is super responsive and great to work with. Regardless, if I need to shop or adjust policies or if there is a claim to be made my first response is to contact Craig. I highly recommend JSW for all of your insurance needs. Insurance is something you don't want to think about and JSW and especially Craig provides me with peace of mind.

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I have been a customer of JSW for many, many years. Craig, Laura and the entire JSW team have always treated us like gold. But I really learned the value of their service when I had to leave them (I moved to the East Coast for a few years). Finding and independent agent that really had my best interests at heart was difficult...and I am not sure I succeeded. When I moved back to the Bay Area, one of my first calls was to Craig. I have only had a couple small claims...one on a house (fallen tree damage) and a small car issue (backed into a stationary construction bin)...both claims were handled quickly and efficiently, with no problems or irritations. Like the pop song..."smooth as a fresh jar of Skippy".

I can also say, since my parents are also customers, JSW takes good care of my entire family! I would highly recommend them!



Response from Craig Williams

Colleen, I’m so happy to have known you and for family for so many years. Thank you for all of your support!

Response from the owner, JSW Insurance
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I have the complete and utmost respect for every individual that works for this company. Commercial, home or auto, I have had them write it all for me and always received professional experienced and prompt service.

I would highly recommend them and I always do.

PS. Thank you Chris McAdams you are the best!



Response from Craig Williams

Glad to hear from someone who has worked in the insurance industry herself and that we are providing you with great products and service!

Response from the owner, JSW Insurance
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Craig and the team at JSW Insurance have provided my family outstanding service with our cars and home for more than 25 years. If getting consistent, quality service is important in managing your insurance needs, give them a call to see how they can help you!

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I've been working with Craig of JSW Insurance since 2010 and have been consistently impressed by how accessible he is. I've never waited longer than a few hours for a response to a question and Craig always takes the time to make sure he has provided me with the information I need. Highly recommend.

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Craig Williams wasn't currently my insurance agent but I'd had an incident where I needed advice and ended up speaking with him. He was professional, knowledgeable and incredibly helpful. I'm sending him my current insurance information now and hoping we can switch over as soon as possible.

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Debora McGlynn gave JSW Insurance a 5-star rating.

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What I really like about Craig is how he always follows through with my questions!

I have received professional service from JSW for almost 20 years. Chris McAdams is always there when I need help.
Dennis L
I want to thank you, once again, for the wonderful service provided by you and Fireman's Fund through my claim process. I was really impressed by the response time and the professionalism by the claim department--and all the help you provided, too.

I apologize for having a claim so soon after joining your client list, but who knew someone would drive my car from my garage in the middle of the night?

I promise to keep a lower profile in the future.
Beth E
Craig is responsible for all my insurance needs, home, auto and commercial property. He is prompt, thorough and responsive and addresses issues and concerns immediately
Ken S
JSW had great competitive rates, they saved us a pile of money

Excellent follow-up and communication, always a quick response to e-mail or voicemail!

Craig listened to our requirements and pulled together a comprehensive package for all of our insurance needs, we now have a one stop shop for insurance

Craig provided us with information and details to educate us about all elements of insurance from auto, home, jewelry riders, earthquake and umbrellas

Craig looked at several different carriers to find the best company to suit our specific requirements

Craig made the process of changing carriers simple and painless. A couple of forms and we were done, Craig took care of the rest!

I was so blown away by how simple and easy Craig made the process of changing insurance carriers! I really do recommended him to family, friends and clients.

I also make my living in sales and after working with Craig it is apparent he is a professional that knows his industry and makes a sometimes confusing process painless and understandable to his clients

With Craig I finally feel like I have an insurance advisor, someone who is truly looking out for my best interests
Paul W
JSW Insurance received a rating of 4.9 out of 5 based on 12 reviews on IWantInsurance.com.
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7567 Amador Valley Blvd Suite 211
Dublin, CA 94568
Phone: 925.737.1560
Fax: 925.737.1567

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P.O. Box 2516
Dublin, CA 94568 
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